My experiences with the RICOH support

My experiences with the RICOH company and the request to replace the broken LCD display on Caplio R4.

During my business trip in Germany, I bought a Ricoh Caplio R4 digital camera. The RICOH company are not on our slovakian market yet, so this has been a bit risky. There is an option to buy such a cameras via the companies like FORMEI, which provide also the support.

At the end of year 2006 we had a party with our friends, and drank a bit of alcohol. You know how it goes in such situations, we did lot of crazy things and the result was - that the LCD display of my Caplio R4 got broken.

What a pity.. no support in Slovakia. I browsed RICOH's websites and found out that the only way how to repair the camera is to send it to the Germany or other EU country providing the official support. I also made a phone-call to Germany and asked for someone who speaks english. I registered on their website for the RMA number with the explanation what happend. Few days after I sent the camera there. After that, I logged again and saw that the status of my request as "closed". What happend? Were they unable to repair it? To my surprise, they told me that my camera was repaired under the warranty, however I caused the damage myself ! It was unbeleavable to me that they also said that I won't pay any of the costs ! In few days I should recieve a package from the UPS. My only costs was a postal fee.

Long live the RICOH company and their great support ! :)