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  • Should I buy a license to get the support?

    Tuesday, 21 February 2012   

    No ... but of course we're prioritizing customers who purchased a license


    FREE version:

    1. Register using: User registration form and activate your account from your mailbox, check also Spam folder


    2. Use Forum to search for a solution


    3. Submit a question there if it's not already answered.


    4. If it's an issue and I need further information on reproducing the issue, submit a Support ticket


    PRO version:

    1. Register using: User registration form and activate your account from your mailbox, check also Spam folder for email


    2. Submit a Support ticket


    What if I didn't receive an activation email?


    Activate your account using: Account activation form

    Hits : 453
  • How to download the latest version of JoomlaWatch? (Should I pay for PRO again?)

    Saturday, 04 February 2012   

    FREE version:

    Just go to the and check if there is new version available. Download and reinstall.

    PRO version:

    This is a LIFETIME license, so once you purchased it for your domain, you are entitled to download the latest updates and newest versions.

    1. please log into the customer zone:

    2. Enter your paypal ID (if your paypal ID does not work, you probably did not complete the purchase completely - open the support ticket with license problem)

    3. Download the version


    other alternative:

    1. Use the Update function in JoomlaWatch and follow the instructions there


    Hits : 561
  • I own a PRO license and want to upgrade to higher version

    Friday, 24 February 2012   

    If you use Joomla 1.6 or higher, click JoomlaWatch -> Update and follow the instructions there

    If not,


    1. Find the original PRO license key. If you can't find it, please open a support ticket and provide your paypal ID


    2. In your old version in Settings -> Advances -> click UNINSTALL_KEEP_DATA


    3. make a DB backup using PhpMyAdmin, backup all *joomlawatch* tables


    4. Download the latest version from customer zone


    5. Uninstall the JoomlaWatch components and modules from Extensions -> Install/Uninstall (check all JoomlaWatch entries, click uninstall)


    6. Install the new extension (components and modules)


    7. Click Extensions -> JoomlaWatch, enter the license key for your domain


    Hits : 500
  • I made the payment, but didn't receive the license key, why? What should I do ?

    Thursday, 30 June 2011   

    First of all, your payment is NEVER lost. Either you can follow the steps below, or if it doesn't help you, you can open a dispute in paypal to get your money back.


    It's because after your payment, paypal didn't redirect you back to You probably hit cancel or closed the browser tab.



    After you install JoomlaWatch, on initial screen after accepting the license, there is the field where you need to enter your license key. Right below is a link "Request correct license key" link. Use this link and the form which will appear after clicking on that link.

    This license key request needs to be confirmed, and the confirmation doesn't take longer than 24 hours.


    Hits : 333
  • Loading visits .. Loading stats .. Javascript alert window

    Thursday, 17 May 2012   

    Could not initialize JoomlaWatch javascript functions!
    Browser returned HTTP 500 internal server error.
    This usually of security restrictions by other components/plugins.
    Please check your .htaccess file in your root Joomla directory.
    If you use Akeeba Admin tools, you need to go \"Akeeba htaccess maker\" -> \"Server Protection\" -> \"Exceptions\" -> \"Allow direct access to these files\", and add:

    Hits : 592
  • Hangs on Loading visits.. An error dialog appears

    Tuesday, 01 May 2012   

    This is because paranoiac security restrictions of your server:

    Your server disallows to access the files directly except for the root folder. JoomlaWatch uses AJAX and therefore it must read the response from the single script .php file, in order to override this exception, you need to find your .htaccess file (usually in the Joomla root folder) and then add this line there:

    ### Advanced server protection rules exceptions
    RewriteRule ^components\/com_joomlawatch/ - [L]

    Hits : 412
  • How to install JoomlaWatch ?

    Wednesday, 13 April 2011   

    Please check:

    Hits : 1051
  • I see no stats, I published all modules!

    Friday, 06 January 2012   

    1. Open your home page in your browser.. right click -> View page source

    2. search for com_joomlawatch/img.php

    3. It's probably not there.. this is an essential part! You probably published JoomlaWatch agent module to the position which does not exist in your template !

    4. Go to module manager and publish JoomlaWatch Agent module to some position which will reflect also in frontend (you'll be able to find img.php)



    Hits : 1107
  • Can't get past the license screen

    Wednesday, 21 March 2012   

    you most probably installed the wrong package for wrong Joomla version.. there are 2 directories in the downloaded .zip, one for Joomla 1.5 and one for Joomla 1.6 and above.

    Please install the correct one !

    Hits : 217
  • I have already a API Key from for displaying a Google Map in another product. Can I use that key, or should a get a new one for use just in JoomlaWatch?

    Wednesday, 26 January 2011   

    If the domain is the same, you can use the same key.

    Hits : 335
  • I'm using vs 1.2.14 - on joomla 1.5.22 on serveur apache2handler under windows. Q. the flag, the % and country name doesn't show in the front end module.

    Saturday, 29 January 2011   

    It was an installation bug, fixed. Please download the latest build.

    Hits : 174
  • I install joomlawatch 1.2.14 but I can't see nothing in (Loading visits, Loading stats)

    Wednesday, 02 February 2011   

    This is a problem of some webhostings.

    On Live stats page, click in your browser View -> Page Source

    Find a link:

    Click this link. You most probably will get a HTTP 500 error. Ask your webhosting provider why this doesn't work.


    Hits : 946
  • How can I recover my number activation?. I lost when reinstaled component ioomlawatch 1.2.14 PRO.

    Saturday, 26 March 2011   

    1. check your email for the license key


    2. open a licensing support ticket and provide your paypal transaction number

    Hits : 266
  • Upgrade FREE to PRO

    Wednesday, 13 April 2011   

    1. Bakup your database using phpmyadmin

    2. Click JoomlaWatch settings -> Advanced -> Keep data on uninstall

    3. Uninstall the old version

    4. Install the new version

    Hits : 475
  • Joomlawatch Agent module is required, but how about the other two (user and visitors)?

    Wednesday, 13 April 2011   

    Only this module is required, other modules are optional

    Hits : 569
  • How can i stop some county's to send spam or to visit my site? for example china , turkey etc

    Wednesday, 13 April 2011   

    1. Make sure your JoomlaWatch Agent module is installed BEFORE any content on your website

    2. Create a new Goal in JoomlaWatch

    3. Into the field: Country condition type the country code you want to block. Here's the list

    4. Type 1 to field Block or some other address to Redirect to URL :

    Hits : 388
  • I have sh404sef and JoomlaWatch displays not friendly URLs

    Friday, 02 March 2012   

    In JoomlaWatch -> Settings -> Expert -> Server Uri key


    place there: SCRIPT_URI


    instead of: REDIRECT_URL


    Hits : 241
  • What should I do if my JoomlaWatch displays wrong time

    Thursday, 28 April 2011   

    This usually happens when your web hosting server is in different timezone.

    Check your

    Site -> Global Configuration -> Server -> Locale settings

    Adjust the settings the way the time in JoomlaWatch will display correctly


    Hits : 376
  • Can I get the license key to test it on localhost?

    Wednesday, 04 May 2011   

    Registration code for domain: localhost is : 9c7617e4497a118a5d1732d446ec3734

    Hits : 399
  • After install I get: Could not find XML in the package

    Tuesday, 24 May 2011   

    You probably installed the wrong version. You have Joomla 1.6 and you installed package for Joomla 1.5. Please download the correct version.

    Hits : 203
  • Last visit map is not updating

    Tuesday, 24 May 2011   

    Double check your key in the Settings whether it's correct. Also make sure it does not contain any spaces at the start/end.

    After discovering this issue with white spaces, extension now trims this string. So you can simply update to latest version.

    Hits : 347
  • I have HTTP 500 Error when activating JoomlaWatch, what should I do?

    Tuesday, 14 June 2011   

    Hi, it's probably you are using JoomFish together with JoomlaWatch. JoomFish uses different database classes. Our developers are already working to resolve this problem.

    Hits : 392
  • Corrupted joomlawatch agent image in frontend

    Friday, 08 July 2011   

    Here's the solution for this problem:
    First of all, this is not the problem of JoomlaWatch.

    This problem is caused because of the presense of UTF-8 BOM (Byte Order Mark) in some of your Joomla files being included before the actual image.

    You need to remove the BOM. This is a way how to do it, and I've already fixed it this way on one of customer's website:

    1. Download the whole content of your remote joomla into your local directory. (FTP)

    2. Use Total Commander and make sure you are in the directory which contains files and directories you downloaded.

    3. Press Alt+F7 (or Commands -> Search via menu)

    4. Tick Find Text and next to find text type the following: EF BB BF

    5. Tick Hex

    6. Click "Start Search"

    This will scan all your files for presence of BOM. The binary files like images are ok, we are mostly interested in text files like PHP/XML/TXT etc.

    If you'll find such files, DO NOT USE WINDOWS NOTEPAD !

    7. If you'll open affected file in Total commander using F3 (view), and will click Options -> Hex, you will notice the leading EF BB BF characters (these characters are invisible normally)

    8. Use some better editor such as Notepad++

    9. Open affected file(s) in notepad++ . From menu, click Encoding (most likely the Encode in UTF-8 will be selected). You need to Click "Encode in UTF-8 without BOM"

    10. Save the file(s) and upload to their original location.

    This should do the trick. This problem is so frustrating, but I hope this steps will help you to get rid of it. Good luck

    Hits : 350
  • I purchased the license, now how can I get the installation package?

    Tuesday, 02 August 2011   

    Just check your Joomla version (1.5 / 1.6 / 1.7 ...), then download the correct package from

    Install it, and then enter the license key you obtained after purchase into the JoomlaWatch license activation screen.


    Hits : 199
  • How do I retrieve a lost license key?

    Monday, 08 August 2011   

    You need to open the support ticket providing the transaction ID from your paypal receipt and your domain name. Then we'll send you the correct license key.

    Hits : 255
  • How to erase all stored statistic data ?

    Friday, 23 September 2011   

    In the last tab of settings, there is a link : reset all statistic data

    Hits : 254
  • I'm using russian language in JoomlaWatch, but chacters are still corrupted

    Tuesday, 13 December 2011   

    Put the string (AddDefaultCharset UTF-8) in .htaccess file

    (Thanks to Alexandros)

    Hits : 122
  • Hi. If I put Joomlawatch's module access status to "registered" in order *not* to display it, does it still work normally ? Or is there another trick to make it work and remain invisible for visitors ? Thanks in advance, Yves.

    Monday, 13 February 2012   

    You can put it to a debug position in your template (if it exists). This will become invisible for user, but still the agent should pick the visits.

    Hits : 310
  • I blocked my own IP.. what should I do ?

    Sunday, 18 March 2012   

    to resolve this you need to:

    1. log in into admin back-end


    2. choose "Anti-spam" tab


    3. find your IP in the list and


    4. click "Unblock"..

    Hits : 476

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