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Solution to no stats problem
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TOPIC: Solution to no stats problem
#1892
Solution to no stats problem 7 Years, 6 Months ago Karma: 0
Hi everyone,
I have gone throught the forum for an answer to the problem for no stats showing only 'loading....etc etc'

I have found on the forum numerous users asking the same question.

I have two sites with joomlawatch on it and one works and the other doesn't. I have installed and uninstalled. Nothing works.

I have tried the solutions mentioned but still nothing.

What I have seen in the forum is a request for emails to find the solution, but I am unaware whether or not these users found a solution once they have been contacted.

This is a great component and I would really like to get it working.

Can we establish once and for all, can this bug be solvevd?

Thank you very much for your time and indeed for a great component, which works brilliantly on one of my sites.
crusty_17 (User)
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#1893
Re:Solution to no stats problem 7 Years, 6 Months ago Karma: 31
Hello crusty_17,
I'm also quite disappointed that I don't know how to solve this bug - primarily because of one reason - I cannot reproduce the configuration of the hosting server. Usualy, the server has some security restrictions, or other specific issues, and that's why it doesn't work properly. I would be glad if I could solve it.
Could you please co-operate with me in this?

In 1.2.8b_11, there is a possibility to set the "live site" in config.php. This should work in case the live site is wrong. Please try it. Just uncomment the DEFINE('JOOMLAWATCH_LIVE_SITE','www.yoursite.com'); (replace yoursite.com with your domain name)

If this will not work, I suppose - there may be a HTTP 500 error: Internal Server Error when loading the main javascript file - joomlawatch.js.php

Could you please drop me an email to foo at codegravity .com with some test account on the site where it doesn't work. Later, I'd probably need a temporary FTP account too, or I'd need to adjust several files to be able to identify the cause of this problem. Any help from your site will be appreciated. Thank you.
matto (Admin)
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#1896
Re:Solution to no stats problem 7 Years, 6 Months ago Karma: 0
Hello Matto,
of course I will co-operate, this is a very good extension to Joomla and that is why I am trying everything to get it working. It works brilliantly on my other site, so well that I am quite frustrated that I cannot apply it to my other.

As requested I installed the latest version of the componet and went through my server to alter the config to 'live site' unfortunately nothing happened.

I changed my permissions etc and still nothing happened, I also tried previous versions of joomlawatch but still the same result. To my knowledge there is no http 500 error, but I cannot be a 100% sure.

Thank you for your time.
crusty_17 (User)
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#1900
Re:Solution to no stats problem 7 Years, 6 Months ago Karma: 0
I installed Joomlawatch today and got the same Stats loading issue. So first saw mention of permissions, check mine and they we wrong. Fixed them and still had nothing.

Normally I use Firefox so I don't see any errors when I go to the admin section of Joomlawatch. So I tried pulling up in IE6, and got an AJAX error, AJAX permission denied. And made mention of forgetting to put www in front of your domain name.

So I went into Joomla's configuration.php and removed the www. from my entry in var $live_site. Saved and upload the file back and presto, stats are working for me.

I did check the config.php for Joomlawatch but did not see any mention of the DEFINE code you listed. Using 1.2.7 version. So I might go back in and manually add that line and reset my var $live_site back and see if that works.

Hope this helps matto.

P.S. being my first post here didn't like the math question I didn't see, since I had to retype all this lol.
pcpros2go (User)
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#1901
Re:Solution to no stats problem 7 Years, 6 Months ago Karma: 0
I tried altering the config.php file to use the livesite with www. on it and changed my configuration.php back to having www. but it did not work. Seams to only want to work with having www. off.
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